Help center

How can we help?

Find answers fast, or contact our support team.

Getting started

Step 1 β€” Create your account

Click Get Started, fill in your details, and choose your role (Coordinator, Carer, or Patient). Coordinators register first; carers and patients join afterwards.

Step 2 β€” Add your first patient

Coordinators only. Go to Patients β†’ New Patient. Add their name, NHS number, address, and at least one next-of-kin.

Step 3 β€” Add your carers

Go to Carers β†’ New Carer. Their email must match the email they'll register with β€” that's how MicroCare links accounts to records.

Step 4 β€” Schedule a shift

Shifts page β†’ + New Shift. Pick patient, carer, start/end times, and save. The carer gets a notification immediately.

Still stuck?

Talk to our support team

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Email support

Average reply: 2 hours during office hours.

support@microcare.app
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Phone (Pro & Enterprise)

Mon–Fri, 9am–6pm UK time.

+44 1234 567890

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